These Terms & Conditions govern your use of this Website and constitute the User Agreement between you and Euro Resort Investments Ltd (C28576). By using, viewing, transmitting, caching storing and/or otherwise utilising this Website and the online Booking Engine on the Website, including the services or functions offered hereon and/or the contents and information on this site, you are agreeing to each and all of the terms and conditions of use set forth below without revision or modification, and waive any right to claim ambiguity or error on this User Agreement. It is important to remind periodic or continued users of this Website and Booking Engine, that any amendments, revisions or updating of the terms and conditions of this User Agreement at any time and without prior notice to you, and your continued use of the Website and/or Booking Engine will be conditioned upon the terms and conditions in force at the time of your use. Periodic or continued users of this Website and Booking Engine are reminded that Website and Booking Engine usage following the posting of changes, updating or amendments to this Agreement from to time will imply that such changes or amendments are accepted by you. Therefore, you should carefully review the terms and conditions of this User Agreement each time you use the Booking Engine.
Should you not agree to each and every term and condition set out herein, you are asked not to use maltahotel.net/this Website and Booking Engine and to leave immediately.
1) Who We Are ?
This Website and Booking Engine are owned and operated by Euro Resort Investments Ltd, a company registered in Malta with Company Registration No C28576. Euro Resort Investments Ltd is authorised by the Malta Tourism Authority as an Outgoing Travel Operator and is holder of TRA/E33. Our Registered Office is No 1, Ivy Mansions, Triq Il Qasam, Swieqi. SWQ3026. You do not, by using the Website or Booking Engine, acquire any ownership or other rights to any content or other materials contained on or accessible through the Website or Booking Engine.
2) Privacy Policy.
We are committed to protecting our visitor’s privacy and we will not collect and personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept by Euro Resort Investments Ltd Ltd in accordance with the Data Protection Act, 2001 (Chapter 440 of the Laws of Malta). Note that in the interests of staff training and improving customer service we may occasionally record and monitor telephone conversations with clients.
3) Privacy Policy.
We are committed to protecting our visitor’s privacy and we will not collect and personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept by Euro Resort Investments Ltd in accordance with the General Data Protection Regulation (GDPR). Note that in the interests of staff training and improving customer service we may occasionally record and monitor telephone conversations with clients. You may view our detailed privacy policy here.
4) Information Collected.
As a visitor to our Website, we collect two types of information on/from you:
(A) Contact or Booking Information;
When you fill in the CONTACT US or BOOKING pages we use the personal information submitted in the form only to respond to your message or book the Hotel, Accommodation Establishment or service you request. In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit card information or other details required to complete a valid booking. This personal information is not to be kept longer than necessary. It is important to note that the forms displayed on this Website and Booking Engine and the information required may vary from one service to the other.
Failure to enter the information requested in the forms displayed on this Website and Booking Engine will result in either the form not being submitted or not allowing us to process your request.
For further information you may view our detailed privacy policy here.
(B) Media Download/Upload Information;
If you read or download information from our website and Booking Engine, we automatically collect and store the following non-personal information:-
Your Server Address
Your Top Level Domain Name (for e.g. .com.mt, .org, .com, .co.uk, etc.)
The Date & Time You Visited Our Website
The Pages Of Our Website and Booking Engine That You Accessed & The Documents You Downloaded
The Previous Website You Visited
The Type and Version Of The Web Browser You Used & The Operating System Of The Machine Running Your Web Browser
Please note that this information is strictly for the use of Euro Resort Investments Ltd for statistical purposes. No such information will be released to third parties without your prior consent, and unless Euro Resort Investments Ltd is compelled to do so by Law.
For further information you may view our detailed privacy policy here.
5) Links To other Websites
Our Website may contain hyper links to other websites, booking engines suppliers, entities or agencies. When such websites are administered and operated by Euro Resort Investments Ltd then the Terms & Conditions & Privacy Policy documented in the relative website will be applicable. Where such websites are operated by third parties, then you will be subject to the Terms & Conditions and Privacy Policy of the website in question. In these cases, Euro Resort Investments Ltd are not responsible for the content of the websites so operated by third parties and will not be responsible for the accuracy of opinions expressed in such websites and such websites are not monitored or checked by us for accuracy or completeness. The inclusion of any linked website on our Website does not imply or constitute approval or endorsement of the linked website by us. If you decide to leave our Website to access these third party sites, you do so at your own risk.
6) Third-Party Information.
Third parties who provide information/material/photographs on our Website and Booking Engine, which, for example, refers to hotels, establishment accommodation, transfers, event tickets, city attractions and things to do, shall be responsible for ensuring that such information/materials/photographs, submitted directly or indirectly for inclusion on this Website or Booking Engine, is accurate and complies with relevant legislation. Third party suppliers providing services and/or products through this Website or Booking Engine are independent contractors and are not our agents. Therefore we are NOT LIABLE for the acts, errors, omissions, representations, warranties, breaches or negligence whatsoever of any such suppliers or for any personal injuries, death or damages resulting therefrom from time to time.
Euro Resort Investments Ltd do not independently verify or guarantee the accuracy of any such information/data/materials/photographs received from such third parties and that all such information/data/materials/photographs are subject to change without notice. Euro Resort Investments Ltd will not be responsible for any error, omission or inaccuracy in the material or information, misrepresentation and any loss, negligence or damage caused by relying on the information provided in the website, any individual’s disappointment or any failure or alleged failure during the delivery of the services provided.
The photographic images displayed on this Website have been provided to Euro Resort Investments Ltd by third parties and are the property of such third party providers. All photos are protected by copyright and other intellectual property laws and therefore you may not copy, reproduce or re transmit these photos, in whole or in part, in any manner, without the prior written consent of Euro Resort Investments Ltd and/or the relevant third party.
7) Photographs.
The photographs displayed on maltahotel.net this Website and Booking Engine are provided for the purpose of illustration only and should NOT be taken to be a literal representation of actual facilities, accommodations or services offered. Therefore, the actual room(s)/outlook allocated to You may differ from the images shown and Euro Resort Investments Ltd does not guarantee that the room so allocated to You shall be the exact room indicated in any of the photographs on this Website.
Whilst Euro Resort Investments Ltd shall ensure, as far as is reasonably possible, that the photographs used on this Website and Booking Engine shall be up-to-date, it shall be the responsibility of the third parties including hotel or accommodation establishments to provide photographs that are reflective of the hotel or other accommodation establishment concerned at the time of their use. Provided however that items in photographs (furnishings, etc) may be subject to change and therefore may not always be exactly as shown in the photographs.
8) Restrictions Of Use.
As a condition of the use of this Website and/or Booking Engine, you agree that you will not use our Website or Booking Engine for any purpose that is unlawful or prohibited by or inconsistent with this User Agreement. You represent and warrant that you are at least eighteen years old and possess the legal authority to enter into this User Agreement and to use our Website and Booking Engine in accordance with the terms and conditions of this User Agreement. You may only use our Website and Booking Engine to make legitimate reservations/bookings or purchases and not for any other unauthorised, false or fraudulent purposes, including, without limitation, to make any speculative, false or fraudulent reservations/booking or any reservation/booking in anticipation of demand.
You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our Website and Booking Engine, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not post, transmit, disseminate any information on or via this Website and Booking Engine that may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other; use any software, robot, spider, routine or automated device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Website and Booking Engine including but not limited to uploading or making available files containing corrupt data or viruses via whatever means; deface, alter or interfere with the appearance and layout of this Website and Booking Engine or the underlying software code or use any other process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorised Euro Resort Investments Ltd Ltd representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this Website and Booking Engine).
This Website and Booking Engine may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this site (“access codes”). The content contained in such restricted areas is confidential to Euro Resort Investments Ltd, and is provided to you for your sole use only. Access codes are non-transferable, and without prejudice Euro Resort Investments Ltd reserves the right to prohibit and/or suspend the use of such access codes on your behalf by third parties at the discretion of Euro Resort Investments Ltd, and/or where we determine that such use interferes with our website’s operation.
9) Reservations/Bookings.
Confirmation of the reservation/booking shall be communicated to you via the relevant web page/s of maltahotel.net/this Website. Upon booking, You will be informed, on this Website and Booking Engine, whether your booking has been successful. An email will also automatically be sent to You confirming same. Your booking details shall be stored on this Website and Booking Engine and you can access your booking details at any time. Such booking details shall include:
The Reservation/booking Code
General Reservation/booking Details
Breakdown of amount paid by you
Booking Voucher or Deliverable Documents for presentation at the service provider/accommodation establishment.
In the event of presentation of the prepayment booking voucher issued by maltahotel.net or Euro Resort Investments Ltd, which pertain to a confirmed booking which was subsequently cancelled by you immediately after confirmation, such reservation/booking shall be deemed invalid by Euro Resort Investments Ltd and the accommodation establishment shall not accept the final consumer (you); in the event of of a cancelled service, Euro Resort Investments Ltd shall be in no way responsible for payment thereof.
10) Prices, Booking & Payment Terms.
(A) You must book in accordance with the booking information provided to you on this Website and Booking Engine. The information and requirements contained in our booking forms and on this Website and Booking Engine shall form part of your contract and will be binding upon You at the moment of confirmation of your online reservation/booking. A binding contract between You and Euro Resort Investments Ltd shall exist for the sale of any product or service when Euro Resort Investments Ltd accepts your reservation/booking by email confirming your reservation/booking or purchase, issuing you with a unique confirmation code and booking voucher that you will present to the appropriate hotel, accommodation establishment or other service providor at the time of your check in or delivery of service. IT IS BEING BROUGHT TO YOUR ATTENTION THAT upon Your arrival at the hotel, accommodation establishment or service provider You shall be obliged to present your booking voucher which was issued to you by maltahotel.net. Euro Resort Investments Ltd via this Website and Booking Engine. Also Note that in most hotels and accommodation establishments the earliest check-in time is after 14:00 hours, and the latest check-out time on date of departure is 12:00 hours.
(B) Prices quoted on this Website and Booking Engine are in EURO and include all indirect taxes and applicable service fees. Prices are displayed as per your request. For example if you request 1 room at a particular hotel for 2 persons for 1 week, the price displayed is for 1 room for 2 persons for 1 week.
(C) Prices quoted on this Website and Booking Engine are directly generated by the system. You shall be charged according to current prices at the time of online confirmation of the reservation/booking. Prices displayed may vary on any given day and are subject to change without notice.
(D) The full amount for the reservation/booking must be paid in advance by debit/credit card at the time of booking online and the Price Includes; the Service as specified in the reservation/booking confirmation voucher, with the exception of those hotels or accommodation establishments or service providers in which the inclusion of other services or payment terms is specifically indicated.
(E) The Price Does Not Include any service not specified in the reservation/booking confirmation voucher.
11) Children.
Special conditions for children are agreed upon with each service provider and are not based on any one criteria. Each establishment/supplier applies its own special conditions or discounts. You will be required to enter the individual ages of children when booking and accept full responsibility for any further charges or inadequate supply of service that may be applied by a hotel, accommodation establishment or service provider if you provide incorrect ages of children at the time of booking.
12) Third Fourth & Fifth Person Sharing Accommodation Services.
Almost all hotels treat the facility of having a third, fourth or fifth person in a room by providing that third fourth or fifth person with extra beds. There are hotels with very few available extra beds, so it is imperative to ensure that you key in the exact number of persons (adults and children) per room upon making your reservation/booking. Failure to do this will result in non-availability of the extra beds at the hotel, with no right to claim any service provision or amount whatsoever to Euro Resort Investments Ltd Ltd. Bookings will only be valid for the exact number of persons booked per room and as shown on your booking voucher.
13) No Shows.
“No Show” by You at the hotel, accommodation establishment or at any other service providor without prior warning shall be considered a cancellation and No reimbursement to You shall be made in the event of a “No Show”.
14) Modifications.
Unless expressly authorised by Euro Resort Investments Ltd, You shall not be allowed to reduce the reserved period of stay or requested service, nor change the names of the final consumer once a reservation/booking has been made. Any such changes shall be deemed to be a cancellation of the reservation/booking and cancellation charges (if any) may apply. Modifications to extend the reserved period shall be subject to availability; in the event of an extension, the price shall be modified accordingly. In case of difficulty please contact us at least 21 days before the booking date of the required service.
15) Cancellations.
In the event of a cancellation of the services purchased via this website, You shall have the right to have returned such amounts already paid with deduction of the amounts, if any, which may have accrued in terms of cancellation charges and/or bank charges. In certain cases, the cancellation charges may be equal to 100% of the price of your booking however, this may vary from destination to destination, hotel to hotel, or service to service and the proximity of cancellation to your reservation/booking date.
Reservations/bookings may be cancelled any time within the appropriate hotel or accommodation establishment or other service provider’s cancellations policy period at a charge indicated on the website and booking engine. The cancellation policy of the hotel or accommodation establishment or other service provider will be detailed/displayed to you on this Website and Booking Engine at the time of booking. Upon arrival and check in at a hotel or accommodation establishment, you are responsible for the entire length of stay. No refunds or credits will be issued for any nights reserved but not consumed. Cancellations made after the hotel or accommodation establishment or other service provider’s cancellation policy period has lapsed or no shows will be charged according to the hotel or accommodation establishment or other service provider’s cancellation policy. In the event that you cancel your booking, the cancellation charges shall be re-displayed to you on this Website and Booking Engine at the time you cancel your booking.
Cancellations are only accepted Online on this Website and Booking Engine via the section. If you are due any refund, such refund will be credited to the same Credit or Debit Card which was used for the original booking. No cancellation requests will be accepted by Euro Resort Investments Ltd over the phone.
Claims for reimbursement made by you when departing from the accommodation establishment before the departure date as reserved on this website, shall be made in writing and addressed to Euro Resort Investments Ltd within ten (10) days of the effective date of departure, together with written confirmation from the accommodation establishment of time and date of departure and the reason of such departure. It is being brought to your attention that any such claims for reimbursement of this nature are handled on a case by case basis and neither Euro Resort Investments Ltd nor the hotel/accommodation establishment or any other service provider shall guarantee any form of reimbursement to You. Euro Resort Investments Ltd however shall undertake to handle any such claim on your behalf provided that any response to your claim will depend entirely on discretion of the hotel or other accommodation establishment concerned.
16) Important.
Throughout the year, some hotels, accommodation establishments or service providers may change name or trade name. This shall not be construed as a change of hotel, accommodation establishment, or service provider or modification of the reservation/booking.
The categories of the hotels have been provided by the establishments themselves and in accordance with specific regulations applicable in each country. A hotel in one country, therefore, may not be similar in terms of services and quality to a hotel in another, despite belonging to the same category.
Euro Resort Investments Ltd Ltd shall provide the information supplied by the hotel/s or its suppliers regarding the existence of works of refurbishment or renovation of the hotel or accommodation establishment, as well as duration thereof, ONLY if this information has been made available to Euro Resort Investments Ltd. Euro Resort Investments Ltd Ltd shall not accept claims for works about which it has not been informed or which extend beyond the planned date of conclusion thereof.
17) Environmental Contribution.
The Government of Malta has imposed an environmental contribution (exempt of VAT) of EUR 0.50 per person/per night, capped at a maximum of EUR 5.00 for each continuous stay in Malta, Gozo or Comino. This contribution is payable by both local and foreign guests from the age of 18 and over and applies to all types of accommodation on the Maltese Islands as from the 1st June 2016. The contribution must be paid separately on arrival to your booked property/hotel and is not included in the property/room rate charged. The Managers/owners of the property/hotel where you are staying are obliged to keep a record of the number of guests, their ages, length of stay and to collect the contribution and pass it on to Government. For this reason, you may be asked to provide personal information such as your date of birth and to support this with a document, such as a passport or driver’s licence.
18) Luggage.
With reference to transfers or transport by land, it is understood that you shall carry all the luggage and personal belongings, irrespective of the location where these are stowed, and that such luggage and personal belongings are carried at your own risk. You are recommended to be present during handling, loading and unloading of luggage. With regard to transport of luggage by air, by rail, by sea or by river, the general terms and conditions applicable to transportation companies shall apply, with the ticket being the binding document between you and the aforementioned companies. In the event of any damage or loss, you shall at that time make a claim to the Transport Company.
19) Contract.
A binding contract between You and Euro Resort Investments Ltd shall exist for the sale of any product or service when Euro Resort Investments Ltd accepts your reservation/booking by email confirming your reservation/booking or purchase and issues you with a unique confirmation code and booking voucher. All parties agree that this contract is deemed to have been made at the Malta offices of Euro Resort Investments Ltd and that you have accepted in full the Terms & Conditions detailed herein.
20) Liability.
Once your reservation/booking is confirmed, we shall undertake to reasonably ensure that all parts of the booking which we, on behalf of other suppliers, have agreed to make, perform or provide as part of your contract and that these are made, performed or provided with reasonable care and skill. We will not be responsible for any injury, illness, death, loss, loss of enjoyment, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
Your fault or of the person(s) affected or any member(s) of their party or,
Your fault or of a third party not connected with the provision of your booking which neither, Euro Resort Investments Ltd nor any of its suppliers (as applicable) could have predicted or avoided,
‘Force majeure’ which shall mean any event which Euro Resort Investments Ltd or any of its supplier(s) of the service(s) in question could not, reasonably, foresee or avoid. Such events may include adverse weather conditions, water restrictions, war, threat of war, civil strife, industrial action, natural or nuclear disaster, fire, epidemics, terrorism, Acts of God, closure of ports, governmental action and all other events outside our/their control.
Euro Resort Investments Ltd cannot accept responsibility for any services which do not form part of your contract and we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations with you is prevented or affected by, or you otherwise suffer any damage or loss, as a result of ‘force majeure’.
Euro Resort Investments Ltd shall not be liable in the event of your abnormal behaviour or vandalism at the Hotel/Establishment or when making use of any Service booked/provided in this website. In this case, Euro Resort Investments Ltd reserves the right to automatically cancel your stay or reservation/booking and you will have no right to any compensation whatsoever. It shall be Your responsibility to pay damages to the hotel or other accommodation establishment for any damage caused by You or any member of your party to the hotel or other accommodation establishment.
21) Insurance.
You are recommended to take out adequate insurance before travelling. It is your responsibility to ensure that the insurance cover that you purchase is adequate for your particular needs and you should be covered for accidental damage as well as personal liability for yourself and for all travellers in your party. Euro Resort Investments Ltd will not be held responsible for any claims arising during your holiday.
22) Travel Documents.
You are responsible for your own and your party’s Passports, ID Cards, Driving Licences, Insurance Documents, or Entry Visa to the Country you are visiting if this is required. Please check whether you require an Entry Visa to the particular country you are visiting before making a booking.
23) Severability.
If any provision of this Agreement is held to be invalid or void for any purpose, it shall for that purpose be deemed to be omitted from this Agreement. Such omission shall not affect or prejudice the validity, effectiveness or enforceability of the rest of the provisions of this Agreement.
24) Applicable Law & Jurisdiction.
This User Agreement and the Euro Resort Investments Ltd Ltd Website and Booking Engine shall be governed by and construed in accordance with the Laws of the Republic Of Malta, and all disputes are subject to the exclusive jurisdiction of the Courts of Justice Of Malta.
25) In Case Of Difficulty.
In case of difficulty in interpreting these Terms & Conditions you may contact us via the Contact Us form on this website.